At Global Transit Hub, we are committed to providing reliable and efficient shipping services. Your satisfaction is our priority. Please read our refund policy carefully:

Eligibility for Refunds

Refunds may be requested if a shipment is delayed beyond the guaranteed delivery timeframe, lost in transit, or damaged due to our handling.

Claims must be submitted within 14 days of the expected delivery date.

Non-Refundable Cases

Refunds are not available for delays caused by customs clearance, natural disasters, force majeure events, or incorrect recipient information provided by the sender.

Additional fees, such as taxes, duties, or third-party charges, are non-refundable.

Refund Process

Submit a refund request via our customer service portal or support email with your shipment tracking number and relevant details.

Our team will review the claim and notify you of the refund decision within 7 business days.

Approved refunds will be processed to the original payment method within 5-10 business days.

Partial Refunds

Partial refunds may be offered in cases where the shipment was partially delivered or services were partially provided.

Contact Us

Need help?

For questions or assistance regarding refunds, please contact us at:
Email: support@globaltransithub.com